Privacy Policy

Pacific Point Apparel LLC
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Pacific Point Apparel LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Quote, order, and service details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, quotes, orders, services, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including quote follow-ups, order updates, customer support, and other important communications.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of applicable opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You may receive a final confirmation message, and no further messages will be sent unless you re-opt in
• Opt-out requests will be processed promptly

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages may relate to inquiries, quotes, orders, artwork approvals, pickup notifications, customer support, and other services you have requested
• We do not send promotional SMS content without appropriate consent

Help & Support:

• Reply "HELP" for assistance or contact us at Support@pacificpointapparel.com
• Customer support is available during regular business hours

Carrier Information:

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Messaging availability may vary by carrier

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support of services, such as customer service and SMS delivery, is permitted.

All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:

• Third-party vendors that assist in our operations, including payment processing, website services, order management, and customer communications
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• Service providers are expected to maintain appropriate confidentiality and security safeguards

Legal Compliance:

• When required by law, legal process, or when necessary to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In connection with a merger, acquisition, restructuring, or sale of all or a portion of our business or assets
• Personal information will remain subject to applicable privacy protections

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties except aggregators and providers necessary to provide text messaging services.

5. Data Security

We implement and maintain reasonable security measures designed to protect personal information, including, where appropriate:

• Protection of sensitive information during transmission and storage
• Secure access controls and authentication mechanisms
• Security assessments and updates
• Employee procedures regarding data protection
• Breach response procedures in accordance with applicable laws
• Backup and recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We use reasonable measures to protect personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic and user behavior
• Remember user preferences
• Improve website functionality and user experience
• Measure the effectiveness of our website, advertising, and services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain website features.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access, update, or request deletion of your personal information
• Opt out of marketing emails by clicking the "unsubscribe" link in our emails
• Opt out of SMS messages by replying "STOP"
• Request information regarding how we process your personal information
• Withdraw consent for future communications

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, policies, or content and encourage you to review their respective privacy policies.

This Privacy Policy applies only to information collected by Pacific Point Apparel LLC.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will be made available on our website along with its effective date.

For material changes, we may provide additional notice through our website, email, or other appropriate means.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact us:

Pacific Point Apparel LLC
1371 W Smith Road
Ferndale, WA 98248

Phone: (360) 656-5269
Email: Support@pacificpointapparel.com
Website: www.pacificpointapparel.com

By using our website and services, you acknowledge this Privacy Policy.